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Terms and Conditions

Our terms to help you and us...

Below are our terms and conditions that apply to fixed price servicing of out of warranty Triton products including Aspirante, Alterrna, Focus and Wickes products.

 


TERMS AND CONDITIONS FOR FIXED PRICE SERVICING OF OUT OF WARRANTY TRITON APPLIANCES INCLUDING; ASPIRANTE, ALTERNA, FOCUS & WICKES PRODUCTS

Your agreement to proceed with an order is an offer to purchase the services from Triton on and subject to these conditions. The booking of an appointment for our engineer to visit your property is acceptance by Triton of such order and accordingly a contract is formed at such time.

You may cancel the contract within seven [7] working days from the date the contract is formed, provided always that our engineer has not attended your property at the time of cancellation, by notifying us by telephone on 0844 980 0750. If the cancellation is within one working day of the booking, your fee will be fully refunded, however, if the cancellation is after one working day we reserve the right to retain a booking fee of £15 and refund the remainder of your fee.

We will use all reasonable endeavours to ensure that an engineer visits your property on the agreed date. However, occasionally, due to circumstances outside our control, we may be unable to get an engineer to attend your property on the agreed date. If this happens, we will contact you as soon as is reasonably practicable and agree an alternative date.

If you are unable to allow our engineer access to your property on the agreed date, you must contact us as soon as is reasonably practicable (and in any such event before 12 noon on the day preceding the agreed visit date) to arrange an alternative date for provision of the service. If you inform us after this time, we reserve the right to retain a cancellation charge of £35 (inclusive of the £15 booking fee) and refund the remainder of your fee.

We reserve the right to cancel any appointment if we reasonably believe that the health or safety of our engineer, or legal parking at the property, cannot be guaranteed.

Price and Payment

The fee paid is inclusive of all parts, labour and VAT and is payable in full by you by credit or debit card at the same time as you place an order. Payment by cheque or Postal Order can be arranged by prior agreement, however, a visit will not be arranged until full payment is received.

If the appliance is covered by Tritons standard or extended warranty, the provision of the service will be free of charge within the terms laid out in the user instructions. You will be asked to provide proof of purchase for your appliance in the form the original purchase receipt. Failing this, the warranty can be determined using the appliance serial number. If you are unable to provide such information prior to an order, we will require a credit or debit card payment. This payment will be refunded in full if and when our engineer is able to validate the purchase receipt during the visit. If you are unable to demonstrate through proof of purchase that the appliance is covered by Tritons warranty, we will be entitled to retain full payment.

The Service

Our engineer will attend your property on the agreed date and will examine the appliance. Our engineers carry a comprehensive range of spare parts. If our engineer is unable to repair the fault, we will arrange a mutually convenient date for an engineer to return to perform the repair.

Our engineer will use all reasonable efforts to repair a fault, however, we cannot guarantee to be able to repair every fault. If an engineer is unable to repair a fault or any repair required as a result of faulty installation, which is not covered by the service, the engineer will inform you of the nature of the fault and advise you of what, in their opinion, is a reasonable course of action. This may include that the appliance is beyond economic repair and requires replacement. In such circumstances, we will be entitled to retain the full fee paid.

If your Appliance is deemed beyond economic repair, we may, at our discretion, offer to supply you with a quotation for a discounted replacement or equivalent appliance.

Once inside your property, if any serviceable part of your appliance has been installed in an area where it is inaccessible and our engineer cannot gain clear and safe access, or it has not been installed in accordance with the user instructions, or the product has not been manufactured by Triton, we reserve the right to retain an inspection fee of £68 and refund the remainder of the fee.

Any part of the appliance located in a loft cavity must have safe floor boarding directly from the access hatch to the repair area. There must also be provision for adequate lighting to and from the loft access and in the repair area to meet with current health and safety at work regulations.

Obsolete Products

If a product has been out of production for more than five years, the service engineer will use their best endeavours to complete a successful repair. If, however, the required parts are no longer available, we reserve the right to retain an inspection fee of £68 and refund the remainder of the fee. Where possible, our engineer will advise on available options or suitable alternatives.

Guarantee

We will, free of charge, re-perform any service where the same appliance fault reoccurs within 90 days following the visit date. This guarantee will not apply where the defect arises again as a result of: wilful or accidental damage; use of the appliance otherwise than in accordance with the user instructions; any tampering with, or alteration of, the appliance by anyone other than us.

If you wish to arrange a further visit due to a re-occurring fault arising from the original visit, please contact us by telephone on 0870 067 3333. Upon booking a re-visit, we may require a credit or debit card payment for the amount of the fee. This will be refunded in full once our engineer has attended and performs a diagnosis. If, however, our engineer reasonably believes that the reported fault is not directly related to the original service visit, we will be entitled to retain any payment made by you, or if no payment has been made, to invoice you for the fee.

To take advantage of either of these guarantees you must contact us as soon as reasonably practicable upon becoming aware of the defect.

Limitations on our Liability

Triton will not consider compensation for loss of use of the product or consequential losses of any kind.

General

These terms and conditions shall be construed in accordance with the laws of England and Wales, and both parties agree to submit to the jurisdiction of the courts of England and Wales.

Where the Service is to be performed in Scotland, this contract shall be construed in accordance with the laws of Scotland, and both parties agree to submit to the non-exclusive jurisdiction of the courts of Scotland.

These conditions can only be amended or varied by written agreement between both parties.

Customer Service

It is our objective at all times to provide a first class service but there may be times when you feel that this has not been achieved.

If you have cause for complaint you should contact Triton Showers registered address; Triton Road, Nuneaton, Warwickshire CV11 4NR or Telephone 0844 980 0745

Triton Showers is a member of Association of Manufacturers of Domestic Appliances (AMDEA) and bound by their codes of practise. A full copy of these codes can be obtained from; AMDEA, 40-46 Lambs Conduit Street, London, WC1N 3NW.


THE GUARANTEES SET OUT ABOVE DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

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